Frequently Asked Questions
- I am a registered user, how can I update my software to the latest version?
- All the installation packages of trial (not demo) version are also the upgrade packages. So please download the latest version of the software you registered from the "Downloads" page.
- I have successfully placed and order, but I didn't received any response from you, Why?
- Because the time difference exists in the world, you can expect a response from SoftRM within 24 hours. If you don't get a response from SoftRM within 48 hours, please try to contact SoftRM with a different mailbox.
- Why there is an Extended Download Service when I place an order via RegNow?
- Extended Download Service is provided by RegNow, for more information please visit The Extended Download Service Protects Your Investment. If you don't need it, please remove it from your order.
- What is the "Hardware ID"? Where can I find it?
- The "Hardware ID" is a unique ID to identify a computer, registration key is generated based on the "Hardware ID". below link will help you find "Hardware ID".
Example: How to find Hardware ID - Both Ape Ripper and Audio Music Batch Converter support APE file conversion, what is the difference between them?
- Audio Music Batch Converter is a file-to-file converter, it can't extract audio tracks from the APE music CD image, if you convert a APE music CD image to MP3 file with it, the whole APE file will be converted to one MP3 file.
Ape Ripper needs a CUE file to extract audio tracks from the APE music CD image file, but Audio Music Batch Converter doesn't need a CUE file. - What is CUE file?
- CUE file is a text file that defines the way tracks are organized on compact discs and super-audio CDs (SACDs); for example, a CUE file may contain the song name, performer, and length of each track on the disc; CUE files are written in a standard format and therefore are recognized by most CD playback and editing programs.
- Does your software can works under Mac OS?
- Sorry, none of our software can run under Mac OS now.